Privacy Policy
Effective date: [7-13-2026] | Last updated: [07-13-2026] On this page
1. About this Policy
2. Personal Data We Collect
3. How We Use Personal Data
4. Legal Grounds
5. Sensitive Information
6. Children and Minors
7. Sharing Personal Data
8. International Transfers
9. Cookies
10. Data Security
11. Data Retention
12. Your Privacy Rights
13. Grievance Redressal
14. Third-Party Services
15. Changes to this Policy
16. Contact Us
Privacy at a glance
VKP Dream Vacations uses personal data to respond to enquiries, arrange and manage travel services, process payments, support travellers, meet legal and immigration requirements, and improve customer service. We share information only where necessary with travel suppliers, payment providers, professional advisers and public authorities. We do not sell personal data to data brokers or unrelated marketing organisations.
1. About this Privacy Policy
VKP Dream Vacations, operated by Abi Enterprises LLP, having its registered or principal office at 2nd Floor, No. 25/49, 2nd Street, Ashta Lakshmi Nagar, Valasaravakkam, Chennai 600087., Tamil Nadu, India (“VKP Dream Vacations,” “we,” “us” or “our”), provides domestic and international travel, tourism, accommodation, transportation, visa-support and related services.
This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you:
- visit www.vkptours.com or another digital service operated by us;
- contact us by telephone, email, website form, WhatsApp, social media or in person;
- request a quotation or travel consultation;
- make or enquire about a booking;
- participate in a tour or travel programme organised or facilitated by us; or
- otherwise interact with VKP Dream Vacations.
This Policy applies to travellers, prospective travellers, persons making bookings on behalf of others, accompanying passengers, emergency contacts, website visitors, business customers and authorised representatives.
VKP Dream Vacations processes personal data in accordance with applicable Indian law. Where additional privacy laws apply because of the location of a traveller or the nature of our services, we will comply with those requirements to the extent legally applicable.
2. Personal Data We Collect
The information we collect depends on the services requested, the destination, supplier requirements and applicable immigration, security and regulatory requirements.
| Category | Examples |
|---|---|
| Identity information | Name, title, gender, date of birth, nationality, photograph and identity-document details |
| Contact information | Residential or business address, email address, telephone number and WhatsApp number |
| Passport and immigration information | Passport number, issue and expiry dates, place of issue, visa details, immigration status and supporting documents |
| Booking and travel information | Destination, itinerary, travel dates, flight and hotel preferences, seat preferences, loyalty-programme numbers and previous booking information |
| Payment and billing information | Billing address, transaction reference, payment status, bank-transfer information and tax-invoice details |
| Traveller requirements | Dietary preferences, accessibility requirements, mobility assistance, allergies and health information relevant to safe travel |
| Emergency information | Emergency-contact name, relationship and contact details |
| Children’s information | Name, date of birth, passport details, guardian details and travel-consent information |
| Communications | Emails, enquiry forms, call notes, complaints, feedback and correspondence |
| Technical and website information | IP address, device type, browser, operating system, cookie identifiers, website activity and referral source |
| Business information | Employer, designation, company contact details, GST information and corporate travel-authorisation information |
We may also receive personal data from a family member or group organiser, an employer or corporate travel administrator, an authorised travel partner, travel suppliers, payment providers, visa-service providers, government or immigration authorities, or lawful public sources.
Where you provide information about another traveller, emergency contact or family member, you must ensure that you are authorised to provide it and that the person has been informed about this Privacy Policy.
3. How We Use Personal Data
3.1 Travel enquiries and quotations
- Respond to enquiries.
- Prepare itineraries and quotations.
- Assess availability and pricing.
- Recommend travel options.
- Communicate about the proposed journey.
3.2 Booking and delivering travel services
- Book flights, accommodation, transportation, cruises, tours, activities and insurance.
- Issue tickets, vouchers, confirmations and itineraries.
- Process amendments, cancellations and refunds.
- Coordinate airport transfers and local assistance.
- Manage group or corporate travel.
3.3 Passport, visa and regulatory requirements
- Assist with visa applications where authorised.
- Provide required passenger information to authorised carriers, consulates, embassies and authorities.
- Satisfy border-control, security, customs and immigration requirements.
- Confirm identity, age, nationality and travel eligibility.
VKP Dream Vacations does not guarantee that a visa, immigration approval or permission to enter a country will be issued. These decisions remain with the relevant governmental authority.
3.4 Payments and accounting
- Process payments through authorised payment providers.
- Reconcile transactions.
- Issue invoices, receipts and credit notes.
- Administer refunds.
- Maintain tax, accounting and audit records.
VKP Dream Vacations does not ordinarily store complete payment-card numbers, card security codes or online-banking credentials. Payments may be processed directly by banks, payment gateways or other regulated payment providers under their own privacy and security terms.
3.5 Traveller safety and assistance
- Arrange requested accessibility or medical assistance.
- Communicate relevant health, dietary or mobility requirements to suppliers.
- Respond to emergencies, disruptions, accidents or security events.
- Contact designated emergency contacts where reasonably necessary.
Health-related information is collected and used only where relevant to the requested service, traveller safety or a legal requirement.
3.6 Customer service and complaints
- Respond to questions.
- Resolve booking and service issues.
- Manage grievances, claims and disputes.
- Obtain feedback.
- Improve our services.
3.7 Legal, security and compliance purposes
- Prevent fraud, misuse and unlawful activity.
- Verify identity and authority.
- Comply with lawful government, court or regulatory requests.
- Enforce contractual rights.
- Establish, exercise or defend legal claims.
- Protect travellers, employees, suppliers and VKP Dream Vacations.
3.8 Marketing
Where permitted by law, we may send information about tours, packages, offers and services that may be relevant to you.
You may opt out by using the unsubscribe option provided, replying with “STOP” where supported, or contacting us at info@vkptours.com. Opting out of marketing will not prevent operational messages concerning an existing inquiry or booking.
4. Legal Grounds for Processing
Depending on the applicable jurisdiction and the nature of the service, we process personal data because
- you requested a quotation, booking or travel service;
- processing is necessary to perform a contract or take steps requested before entering into a contract;
- you provided valid consent;
- processing is necessary to comply with a legal or regulatory obligation;
- processing is necessary to protect the safety or vital interests of a traveller or another person;
- processing is necessary for a legitimate business interest, where permitted and appropriately balanced against individual privacy rights; or
- another lawful ground applies.
Where we rely on consent, you may withdraw it at any time. Withdrawal will not affect processing lawfully carried out before withdrawal, but it may prevent us or our suppliers from providing services that require the relevant information.
5. Sensitive and Travel-Critical Information
Passport details, financial information, health information and accessibility requirements require enhanced protection. We seek to collect such information only where reasonably necessary, explain why it is required, restrict access to authorised personnel, share it only with relevant suppliers or authorities, apply appropriate security controls, and retain it only for the period reasonably necessary.
6. Children and Minors
Travel bookings may involve children. We may collect a child’s personal data where required to reserve travel services, establish age or identity, issue tickets, obtain visas or permissions, provide requested assistance, or comply with carrier, immigration or regulatory requirements.
Where required by law, we will obtain verifiable consent or authorisation from the child’s parent or lawful guardian. Parents and guardians should not provide more information about a child than is reasonably required for the travel service.
Our website and services are not intended to solicit independent bookings directly from children who are not legally competent to enter into the relevant transaction.
7. Sharing Personal Data
7.1 Travel suppliers
Airlines, hotels, resorts, cruise operators, rail and bus operators, vehicle-rental and transfer providers, destination-management companies, tour guides, local operators, travel insurers, and reservation platforms.
7.2 Visa, immigration and government recipients
Embassies, consulates, visa-processing centres, immigration, customs, security and border-control authorities, tourism and licensing authorities, courts, law-enforcement bodies and regulators.
7.3 Technology and professional service providers
Hosting and cloud providers, customer-relationship and booking-system providers, communication and email providers, payment gateways, banks, accountants, auditors, insurers, advocates, consultants, cybersecurity providers and IT-support providers.
7.4 Corporate and group-booking parties
Where travel is booked by an employer, organisation, group coordinator or family member, relevant booking and service information may be shared with that authorised party.
7.5 Business transfers
Personal data may be disclosed in connection with a lawful merger, restructuring, acquisition, financing or transfer of business, subject to appropriate safeguards.
We do not sell personal data to data brokers or unrelated marketing organisations.
Airlines, hotels, insurers, immigration authorities and certain other recipients may process personal data independently under their own legal obligations and privacy policies.
8. International Data Transfers
International travel necessarily requires personal data to be transmitted to and processed in countries outside India, including destination and transit countries.
Where required and reasonably practicable, we limit disclosure to necessary data, use appropriate contractual and security controls, apply access restrictions, and comply with applicable transfer requirements and government directions.
9. Cookies and Similar Technologies
Our website may use essential, preference, analytics and advertising cookies. Where required by law, non-essential cookies will be activated only after consent.
You may manage cookies through the website’s cookie-consent tool, where available, or through your browser settings. Disabling certain cookies may affect website functionality.
Embedded maps, videos, social-media tools, payment services and booking widgets may be provided by third parties under their own privacy and cookie policies.
See our [Cookie Policy] for more information, where applicable.
10. Data Security
We use reasonable administrative, organisational and technical safeguards designed to protect personal data against unauthorised access, unlawful disclosure, accidental loss, alteration, destruction and misuse.
Measures may include role-based access, authentication controls, secure transmission, endpoint protection, restricted document access, vendor due diligence, employee confidentiality obligations, backup and recovery procedures, and incident-response processes.
No website, email, messaging platform or electronic-storage system can be guaranteed to be completely secure. Travellers should avoid sending passport copies, card information or sensitive medical documents through unprotected or unauthorised channels.
11. Data Retention
We retain personal data only for as long as reasonably necessary for enquiry and booking management, completion of travel services, customer support, accounting, tax, audit, dispute, fraud-prevention, insurance and legal requirements.
| Information | Indicative retention approach |
|---|---|
| Unconverted enquiries | [12–24 months], unless continued communication is authorised |
| Booking and itinerary records | Duration of the booking plus the legally required accounting, tax or claim period |
| Passport and visa copies | Deleted or securely archived after the travel or visa purpose ends, unless longer retention is legally required |
| Payment records | Retained for statutory accounting and tax periods; complete card credentials are not ordinarily stored |
| Marketing preferences | Until consent is withdrawn, the person opts out or the information becomes inactive |
| Complaints and legal claims | Until the matter is resolved and the relevant limitation period expires |
| Website and security logs | For a proportionate operational and cybersecurity period |
12. Your Privacy Rights
Subject to applicable law, you may have the right to request access, correction, completion, updating or erasure of personal data; withdraw consent; object to or restrict certain processing; opt out of direct marketing; request portability where available; nominate another person where legally permitted; obtain relevant processing information; and submit a grievance or complaint.
Certain requests may be restricted where processing or retention is required for an existing booking, immigration or security obligations, accounting or taxation, fraud prevention, legal claims or compliance with another law.
Privacy requests may be sent to info@vkptours.com. We may verify the identity and authority of the person making the request.
13. Grievance Redressal
Privacy and Grievance Officer
Name: Ganesh R
Designation: Senior Manager
Email: ganesh@abi-enterprises.com
Telephone: 6385042269
Postal address: Abi Enterprises LLP, 2nd Floor, No. 25/49, 2nd Street, Ashta Lakshmi Nagar, Valasaravakkam, Chennai – 600087.
Please include your full name, contact information, booking or enquiry reference where applicable, a description of the concern and the action requested.
We will acknowledge and address grievances within the period prescribed by applicable law.
14. Third-Party Websites and Services
Our website or communications may contain links to airlines, hotels, insurers, visa-service providers, payment gateways, social networks and travel platforms. VKP Dream Vacations does not control the privacy practices of those independent third parties. Review the relevant third party’s privacy policy before submitting personal data directly to it.
15. Changes to this Privacy Policy
We may revise this Privacy Policy to reflect changes to our services, technology, business processes, legal requirements or privacy and security practices. The updated version will be published with a revised “Last updated” date.
Where a material change affects how we use personal data, we will provide additional notice or seek consent where required.
16. Contact Us
VKP Dream Vacations
Legal entity: Abi Enterprises LLP
Registered office: 2nd Floor, No. 25/49, 2nd Street, Ashta Lakshmi Nagar, Valasaravakkam, Chennai 600087.
Website: www.vkptours.com
Email: info@vkptours.com
Telephone: 6385042269
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