Refund Policy

VKP Dream Vacations – Refund & Cancellation Policy 

At VKP Dream Vacations, we are committed to providing a transparent and hassle-free booking experience. By confirming a booking with us, the customer agrees to the following Refund and Cancellation Policy. 

1. Booking Confirmation 

  • A booking will be confirmed only after receipt of the required advance payment. 
  • Full payment must be made according to the payment schedule communicated by VKP Dream Vacations. 
  • Failure to make payment within the specified period may result in cancellation of the booking without prior notice. 

2. Cancellation Requests 

  • All cancellation requests must be submitted in writing through email or WhatsApp from the customer’s registered mobile number. 
  • Customers must submit their cancellation request at least 15 calendar days before the scheduled travel date or commencement of the booked service. 
  • Cancellation requests received fewer than 15 days before the scheduled travel date may attract higher cancellation charges, including up to 100% of the booking amount, depending on the policies of the respective service providers. 
  • Certain bookings may be non-refundable or may require a longer cancellation notice period. The specific cancellation conditions communicated at the time of booking will apply. 
  • The effective cancellation date will be the date on which VKP Dream Vacations receives the written cancellation request. 
  • Submission of a cancellation request at least 15 days in advance does not guarantee a full refund. All refunds are subject to the policies of the respective service providers. 

3. Refund Eligibility 

  • All refunds are subject to the cancellation and refund policies of the respective airlines, hotels, Destination Management Companies (DMCs), transport providers, cruise operators, visa authorities and other service providers. 
  • VKP Dream Vacations acts only as a travel facilitator and cannot guarantee a refund when the respective service provider does not approve or provide one. 
  • Service charges, consultation charges, convenience fees and booking fees paid to VKP Dream Vacations are non-refundable under all circumstances. 

4. Flights, Hotels and Land Packages 

  • Flight ticket cancellations and refunds will be governed by the applicable fare rules and cancellation policies of the respective airline. 
  • Hotel bookings will be subject to the cancellation and refund policies of the respective hotel. 
  • Land-package components, including accommodation, transfers, sightseeing, attraction tickets, guides, meals and transportation, are arranged through DMCs and local service providers. Any refund will be strictly subject to their applicable cancellation and refund policies. 
  • Supplier cancellation charges, airline charges, hotel charges, bank charges, payment-gateway charges, currency-conversion losses, taxes and other applicable fees will be deducted from any eligible refund. 

5. Visa and Travel Insurance 

  • Visa fees, embassy or consulate charges, appointment fees, travel-insurance premiums, courier charges, documentation charges and processing fees are strictly non-refundable once the application or booking process has commenced. 
  • Visa-related charges will remain non-refundable irrespective of whether the visa application is approved, rejected, delayed or withdrawn. 
  • Granting or rejecting a visa is entirely at the discretion of the respective embassy, consulate or immigration authority. VKP Dream Vacations does not guarantee visa approval. 

6. Refund Processing 

  • Eligible refunds will be initiated within 60 days from the date of cancellation, subject to VKP Dream Vacations receiving the refundable amount from the respective service provider. 
  • Supplier processing times may vary, and VKP Dream Vacations will not be responsible for delays caused by airlines, hotels, DMCs, banks or other third-party service providers. 
  • Refunds will be credited only to the original mode of payment, wherever possible. 
  • The final refundable amount will be calculated after deducting all applicable cancellation charges, service charges, taxes, bank charges and other fees. 

7. No-Refund Conditions 

No refund shall be provided for: 

  • No-shows. 
  • Unused travel services, hotel stays, sightseeing activities, attraction tickets, transfers or meals. 
  • Missed flights, trains, buses, cruises, sightseeing activities or transfers due to passenger delay. 
  • Early departure from or voluntary withdrawal during a tour. 
  • Cancellation caused by incomplete or incorrect travel documents. 
  • Passport-related issues, immigration decisions, deportation or denial of entry. 
  • Visa rejection, delay or non-receipt, unless the respective service provider approves a refund. 
  • Services cancelled or missed due to the traveller’s illness, personal circumstances or change of plans, unless covered by an applicable travel-insurance policy or approved by the service provider. 

8. Amendments and Rescheduling 

  • Requests to change travel dates, passenger names, hotels, flights or other booked services will be subject to availability and the amendment policies of the respective service providers. 
  • Any fare difference, amendment fee, supplier charge, service fee or other additional cost must be paid by the customer. 
  • Rescheduling approval is not guaranteed and will depend entirely on the terms of the respective service provider. 

9. Force Majeure 

VKP Dream Vacations shall not be held liable for any cancellation, delay, amendment or disruption caused by circumstances beyond its reasonable control, including: 

  • Natural disasters or adverse weather conditions. 
  • Pandemics, epidemics or public-health emergencies. 
  • Government restrictions or changes in laws and regulations. 
  • Strikes, political unrest, civil disturbances or war. 
  • Airline schedule changes, flight cancellations or airport closures. 
  • Any other event considered a force majeure circumstance. 

Any refund, rescheduling or travel credit offered under such circumstances will be subject to the policies and approval of the respective service providers. 

10. Limitation of Liability 

  • VKP Dream Vacations acts solely as an intermediary between travellers and third-party service providers, including airlines, hotels, DMCs, transport operators, cruise operators, insurance companies and visa authorities. 
  • Refunds are subject to the terms and conditions of the respective service providers. 
  • VKP Dream Vacations shall not be responsible for any amount withheld, delayed or denied by a third-party service provider. 
  • VKP Dream Vacations’ liability, if any, shall be limited to the amount of service charges directly received and retained by VKP Dream Vacations for the affected booking, subject to applicable law. 

11. Acceptance of Policy 

By making an advance payment, confirming a booking or using the services of VKP Dream Vacations, the customer confirms that they have read, understood and accepted this Refund and Cancellation Policy and the specific terms communicated for their booking. 

12. Contact Us 

VKP Dream Vacations 

Phone: +91 99404 14741 
Website: www.vkptours.com 

Enquire Here